thurlowvance
Independent · United Kingdom networks · nothing for sale
Advice line020 3807 7759 This number is for guidance and information only. We sell nothing, arrange nothing and act for no network. Ring it if any part of these notes leaves you unsure.
Network notes

Budget brands

giffgaff, SMARTY, iD Mobile, VOXI, Lebara and 1pMobile — the same radio waves as the big four, with the savings coming out of the support desk rather than the network.

Fifteen notes · written July 2026 · no prices published · nothing for sale

Read this first

How we are placed. thurlowvance is an independent information service for mobile customers in the United Kingdom. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission from anybody. Everything here is general information; a provider's own current terms always take precedence.
Note 01

How the arrangement works

Four companies own mobile masts in Britain. Every other brand buys capacity wholesale and resells the same radio waves under a different name.

Mast ownerBrands renting its signal
EE1pMobile
O2Tesco Mobile, giffgaff, Sky Mobile
ThreeSMARTY, iD Mobile
VodafoneVOXI, Lebara

One sentence covers it: the landlord decides your coverage; the brand decides your price, your support and how soon you get new features. Complaints always go to whoever sends the bill.

The landlord decides your coverage. The brand decides your price. Complaints go to whoever bills you.
Note 02

Coverage — identical to the landlord

A cheaper brand is not a weaker network. The transmissions are the same ones the landlord's own customers are using, from the same masts, at the same power.

One technical caveat deserves mentioning: at genuinely saturated masts, the owner's customers can be given priority over rented traffic. In ordinary daily use it is invisible.

Check the landlord's coverage map rather than the brand's advertising, weigh the indoor predictions, and test for a month before committing.

Note 03

The six brands, one at a time

Most of these sell rolling monthly plans and nothing else, which is an advantage — there is nothing to unwind if you change your mind.

giffgaff — on O2. Entirely online with a member community and no telephone support, by design. Consistently competitive on mid-size allowances, and the cheapest reliable way to test O2's coverage.

SMARTY — on Three. Run by Three itself, so it carries the host's full performance including its speed advantage in towns. A deliberately simple rolling grid, with discounts on some tiers where allowance goes unused.

iD Mobile — on Three. A retailer's brand competing hardest on price per gigabyte, with data rollover on some tiers. Satisfaction scores have trailed the leaders in some years, so keep correspondence in writing.

VOXI — on Vodafone. Leaves selected social and video apps outside the allowance, which can dramatically increase usable data. Check the current exempt list, because it changes.

Lebara — on Vodafone. Built around international calling on inexpensive rolling plans. Check the specific countries you ring rather than the headline count.

1pMobile — on EE. Charges per minute, per text and per megabyte on the widest network in Britain. Unbeatable for very light use, expensive quickly above that.

Note 04

Phone plans — buy outright

Handset finance is generally unavailable on these brands, so phones are bought outright. That is not a drawback: an outright handset plus a cheap SIM is usually the lowest total cost available anywhere in the market.

It also removes the end-of-term trap entirely, because there is no device element left to keep paying for once the phone is yours.

Note 05

Prepaid and per-unit billing

Several of these brands sell prepaid credit alongside bundles, and one sells nothing but per-unit billing — charging for exactly what you consume on EE's masts.

For somebody making a few calls a week that arrangement is the cheapest in the country. For anyone with a normal data habit it climbs quickly, so work out a typical month before assuming.

Worth knowingMost prepaid services need the line used occasionally, or the credit and sometimes the number lapse. A phone kept only for emergencies is exactly where that hurts. Read the actual condition and set a reminder.
Note 06

eSIM

eSIM support here is broad but not uniform — several of these brands added it after the mast owners, and it can still depend on your handset model. Check before you order rather than after.

  • Issuing, transferring and reissuing an eSIM is free on every UK network, including after a lost handset.
  • Keeping your number uses the ordinary free switching code — digital and plastic SIMs are treated identically.
  • Request one only inside the official app or website, never through a link somebody sent you.
  • For travel, add a cheap local data profile and keep the UK line for calls and texts.
Worth knowingThere is no eSIM activation fee, transfer service or migration charge anywhere in UK mobile. A demand for payment is itself the proof of fraud. Forward the message to 7726, free.
Note 07

Home broadband

These are mobile propositions and generally do not sell broadband. What you give up in bundling you get back in a lower monthly mobile price, which for most single-service households is the better trade.

Broadband, where you need it, comes from a fixed-line provider or one of the mast owners — a separate decision decided by your street rather than your signal.

Note 08

Roaming abroad

Roaming follows the brand's own terms and never the landlord's, even though the signal is identical. This trips people up constantly — read your own roaming screen and treat the landlord's European policy as irrelevant to you.

  1. Read your roaming screen before booking, and write the ceiling down as a number.
  2. Check the free spend cap is switched on.
  3. Turn off automatic backups and app updates over mobile data.
  4. On any trip past a few days, buy a cheap local data eSIM and keep the UK line for calls.
Worth knowingFerries, cruise ships and some aircraft bill through satellite systems that sit outside ordinary roaming and outside your spend cap. That is where the very largest bills originate. Switch mobile data off before you board.
Note 09

Data, and what 'unlimited' leaves out

ConditionWhat it actually does
Tethering capLimits sharing data with a laptop on some plan generations
Traffic managementQueues extreme outliers at saturated masts; ordinary heavy use never notices
Fair use abroadEnds the unlimited part at a published figure, then charges per gigabyte

Two free adjustments often remove the need for a bigger tier: drop video quality one step inside the streaming app, and push backups, photo sync and app updates onto home Wi-Fi.

Note 10

Monthly and yearly costs

FigureWhat it really is
Introductory priceReal, time-limited, and useless for comparing networks
Standard priceWhat applies once the discount ends — this is the price
Out-of-contract priceThe same again, on a handset you already own
Whole-term costUpfront plus monthly times months — the only fair comparison
Yearly costMonthly times twelve; ask for it, because it is rarely offered

The free spend cap takes about a minute in the app and prevents charges beyond your allowance entirely. Almost nobody switches it on.

Note 11

Price rises, and how to bring a bill down

ReasonBehind it
A mid-term increaseSince January 2025 it must be stated in pounds and pence before you sign
An introductory discount endingThe commonest cause; the duration was stated at purchase
Charges beyond the allowanceOnly possible where no spend cap was set
A minimum term endingNot a rise: a fall that failed to happen
An add-on renewingSingle-period purchases occasionally repeat
MoveEffect
Switch to SIM-only once the term endsStrips out the handset payment
Cut the allowanceWhere three months of usage shows the tier is oversized
Buy a one-off add-on instead of upgradingCovers a heavy month without repricing the year
Negotiate with rival quotes in handTake a switching code first
LeaveThe exit position is itemised before you commit
Note 12

The app, and account security

Apps and dashboards here are lighter than the mast owners'. Several brands are online-first and one runs entirely without telephone support as a deliberate choice, which is part of why the price is what it is. Decide before you buy whether that matters to you.

  • Install it on day one and set the free spend cap while you are there.
  • Turn on Wi-Fi Calling so walls stop mattering, and 4G Calling so voice works at all.
  • Give the account a password used nowhere else, and switch on every extra protection.
  • Install only from the official app store, never from a link in a message.
Worth knowingGenuine offers appear inside the app. If a caller's deal is not there, the call is not real — whatever the caller ID says. No genuine employee of any network ever needs a one-time code read aloud.
Note 13

Faults and glitches, and why they happen

What you seeUsual causeCure
An older handset dropping calls3G has been switched off nationallyTurn on 4G Calling; if the phone cannot, it has reached its end
One room always poorBuilding materials blocking radioTurn on Wi-Fi Calling
Full bars but nothing loadsToo many handsets on one mastNothing on the phone helps — it is capacity, not coverage
A whole street out for hoursMast work or a local faultCheck the status page with your postcode

If a problem keeps returning, log dates, times and what failed for a fortnight, then complain in writing with the log attached and ask what goodwill applies to the recorded period.

Every fault and every complaint goes to the brand that bills you, never to the network that owns the masts. That brand raises infrastructure faults with the landlord internally.

Note 14

PAC codes, joining and leaving

Joining. Check coverage before price. Buy the new plan, text your old network for the code, hand it over, and leave the old SIM in until the number moves — usually one working day, with no gap.

Leaving. Switching runs entirely on text messages. No conversation is required and none can be insisted upon.

TextToResult
PAC65075Your number moves across. Free, back in minutes, valid thirty days
STAC75075The account closes and the number is given up
The replyItemises any early-exit charge and handset balance before you commit

Your network cannot refuse the code, sit on it, attach conditions, or make a retentions conversation a precondition of leaving. If a complaint stalls, write it down, keep the reference, and escalate free to the Communications Ombudsman at eight weeks or on a final response.

On rolling plans there is usually no exit charge at all, which is exactly what makes these brands the sensible way to test any of the four networks before committing to a longer term.

Note 15

Who they suit

Who it suits

A good fit for

  • Almost anyone testing a network before committing
  • People comfortable with online support
  • Very light users, via per-unit billing
  • Heavy social and video users, via app exemptions
  • People calling abroad regularly on cheap rolling plans

A poor fit for

  • Anyone who needs a telephone line to ring when things break
  • People wanting a shop to walk into
  • Anyone needing handset finance
  • People wanting the newest tiers on launch day
  • Households wanting mobile and broadband on one bill

In a sentence: the same radio waves for less, with the saving coming out of the support desk rather than the network — a very good trade for most households.

Still unsure after reading these notes?

Ring us and we will go through it with you. Nothing is offered for sale at any point.

020 3807 7759This number is for guidance and information only. We sell nothing, arrange nothing and act for no network. Ring it if any part of these notes leaves you unsure.
How we are placed. thurlowvance is an independent information service for mobile customers in the United Kingdom. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission from anybody. Everything here is general information; a provider's own current terms always take precedence.

Ring us if these notes do not cover it

We hold no arrangement with any network, take no commission and sell nothing at all. If your question is not answered here, telephone and ask.

020 3807 7759Guidance and information only. We sell nothing and act for no network.

How we are placed. thurlowvance is an independent information service for mobile customers in the United Kingdom. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission from anybody. Everything here is general information; a provider's own current terms always take precedence.

© thurlowvance. Network names belong to their owners and appear only to identify the services described.

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